After more than a year of research and development, the NNA is proud to launch the most comprehensive Notary Signing Agent Certification eLearning course available in the U.S.
The NNA’s flagship Notary Signing Agent training product has a whole new look and feel, but more importantly, its interactive content is more engaging, making it easier, and more fun, to learn.
The upgraded program introduces Notaries to the opportunities associated with becoming a signing agent and helps them understand the role signing agents play within the real estate finance industry.
Steven Bastian, the NNA’s Director of Product Management, emphasized that understanding the entire mortgage ecosystem from the contracting company’s point of view provides context and will help signing agents identify who their customers really are and why good customer service is vital.
Keeping the focus on customer service, the eLearning course equips Notaries who wish to become signing agents with the skills and knowledge to confidently perform loan signing assignments.
Among other things, the course teaches:
- The do’s and don’ts of the loan signing process;
- What to expect on a first appointment;
- What questions signing agents can or cannot answer; and
- How to handle the paperwork step-by-step using an annotated loan package.
The course menu is completely open so seasoned signing agents can directly navigate to and explore specific subjects they’re interested in.
Knowing how to do a signing agent’s work is only part of the equation though. The Notary Signing Agent Certification eLearning Course covers what contracting companies look for in signing agents, how to become a preferred resource, and it follows the Code of Conduct published by the Signing Professionals Workgroup.
Many signing agents get their assignments from title companies and signing services, so it’s important to understand the challenges contracting companies face when they answer to their clients: the lenders.
The Notary Signing Agent Certification eLearning Course includes an NSA Training Course companion study guide, which covers additional information on the NSA exam. The entire course takes an average of less than five hours to complete and can be taken with, or without, the NSA exam.
Additionally, the eLearning course includes general business tips such as what features to look for when purchasing a printer, appropriate attire for loan-signing appointments, and how to start getting work as a signing agent.
Completing the eLearning course will help signing agents exceed the expectations of the companies that hire them.
Kat Garcia is the Sr. Content Strategy Manager with the National Notary Association.