The NNA Hotline receives hundreds of calls daily from Notaries nationwide who find themselves in challenging situations. To boost your knowledge of Notary Best Practices, we’ve created a series of scenarios based on actual situations and ask a simple question: What would you do?
You have just started the day when a middle-aged woman comes in for a notarization. She places her ID and documents on the counter then taps her driver’s license with one long, well-manicured fingernail. “You’ll notice this is a bit outdated, but it’s still valid.”
Puzzled, you look at the date, and see that the driver’s license doesn’t expire for another year. You then look a little closer and become more puzzled.
While your signer has long, wavy brunette hair, the person in the license photo sports not only a crew cut, but also a goatee! The gender is clearly marked, “Male” and the name — Jonathan — is decidedly male. She (or he) explains that she is in the middle of gender reassignment, going from male to female, but she has not yet made the full transgender transition so she has not yet changed her legal name or taken the other steps to update her identification.
While the ID does bear some resemblance to the signer (hair and eye color, height and a hint of a similar smile), you still have concerns. What if it’s the signer’s twin sister, for example? Or someone else entirely who just bears a slight resemblance to the ID?
What would you do?
Do you place your concerns aside and perform the notarization, or do you refuse the notarization based on what you consider an inability to properly ensure the identity of the signer?
To participate in this week’s “What Would You Do?” scenario, share your answer with the NNA Facebook Community. We may mention your response in next week’s Bulletin, when we offer the best possible answer(s) to this notarial challenge.
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